How Mate Hoi An Tours works

When you book an Experience, Mate Hoi An Tours provides the Platform and the Experience itself. Mate Hoi An Tours  is a company incorporated under the laws of THE SOCIALIST REPUBLIC OF VIETNAM, with its place of business located at Au Co, Cua Dai, Hoi An, Vietnam.

We use various systems on the Platform to rank and recommend Experiences, to allow you to search for Experiences, and to sort and order what you see (we’ll refer to them as “Systems” here). We use Systems to present information on the Platform to help you discover Experiences we think you’ll enjoy.

Search list pages

We offer you the ability to search for Experiences, and we provide recommendations based on what you input into the search box, for example a geographical location. In presenting you with a list based on your search, we may sometimes also use information we have gathered based on how you interact with the Platform, including but not limited to your past searches on the Platform, or how you navigated to the Platform (for example, if you arrived on our site through a search engine).

When listings first appear as a result of a search, they will be sorted in a default order which may be labeled “Featured.” This default sort order recommends Experiences using a System that takes into account some or all of the following, depending on a range of factors including how you search and select a destination, and whether you filter your search: relevance, quality , reviews, ratings, photographs (quality and quantity), popularity, availability, pricing, bookings made through Mate Hoi An Tours. We might also personalize the search results based on Experiences you have browsed or booked in the recent past.

If you would prefer that we show you Experiences based on different parameters, you can sort results in other ways, which might include:

• Traveler rating: Experiences are shown in order of popularity based on the Experience’s overall rating, calculated using reviews and ratings submitted on Mate Hoi An Tours.
• Price: You can choose to see Experiences listed by lowest or highest price first.
• Duration: Experiences can be ordered in accordance with their duration—either the longest or the shortest first.
• New on Mate Hoi An Tours: Experiences are ranked by the date they were activated on the Mate Hoi An Tours site, with the newest displayed first.

Whichever way you choose to order your results, you’ll be able to narrow them down using different filters, which might include some or all of these:

• Category: You can pick walking tours, boat tours, sightseeing, or one of many other options.
• Destinations: You could choose to see Experiences that fall within Hoi An, Da Nang, Hue,…
• Time: Select Experiences that only take place in the morning, or afternoon, or at night.
• Price: Set a price range if you only want to see Experiences that fit within that budget. You can also choose to filter by Deals & Discounts if you want to see what special offers are available.
• Free cancellation: Most Experiences offered through Mate Hoi An Tours are cancellable with a full refund up to 24 hours before the start time. You can choose to see only Experiences that come with this cancellation policy.

When you make a Booking, you can choose these payment methods:

1. Pay in cash
2. Pay on credit card
3. Pay by paypal.

We accept full payment, deposits, and pay later.